Refund policy
Refund Policy
Last updated: June 12, 2026
Our 30-Night Money-Back Guarantee
Sleep with your DreamySeal mask for up to 30 nights from the date of delivery. If you are not sleeping better, return it for a full refund of the purchase price. Yes, you can actually try it. That is the whole point of the guarantee.
How to start a return
- Email support@dreamyseal.com within 30 days of delivery with your order number.
- We will reply with return instructions and the return address.
- Once your return is received and inspected, we will confirm your refund. Refunds are issued to your original payment method within 3 to 5 business days of approval. Your bank or card issuer may take additional time to post the funds.
Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or defective. We recommend using a tracked shipping method, as we cannot issue refunds for returns lost in transit.
Damaged or defective items
If your order arrives damaged or defective, email support@dreamyseal.com within 7 days of delivery with your order number and a photo or video of the issue, and we will send a free replacement.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Non-returnable items
- Gift cards
- Items clearly marked as final sale
Late or missing refunds
If you do not see your refund within 10 business days of our confirmation, first check with your bank or card issuer, as posting times vary. If it is still missing, contact us and we will sort it out.
Returns and support: support@dreamyseal.com